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Customer Consultant - Benoni
Tuesday, 06 August 2024
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Item details
City:
Benoni, Gauteng
Salary:
R 4,000
Item description
As a Customer Consultant, your primary responsibility is to deliver exceptional customer service by providing guidance and support to clients. You will act as a liaison between the company and its customers, ensuring a seamless experience from initial inquiry to post-purchase follow-up. Key duties include addressing customer inquiries, resolving complaints, and guiding clients in selecting products or services that best meet their needs. You will work closely with sales and marketing teams to understand product offerings and maintain up-to-date knowledge of industry trends. Strong communication skills are essential, as you will be required to interact with customers through various channels, including phone, email, and in-person consultations. You must demonstrate empathy, patience, and problem-solving abilities to handle complex customer issues effectively. Additionally, you will be responsible for maintaining accurate records of customer interactions and feedback, which will contribute to continuous improvement initiatives. A successful Customer Consultant is proactive, adaptable, and committed to delivering high-quality service, ensuring customer satisfaction and fostering long-term relationships. The role may also involve cross-selling or upselling products to enhance customer experience and drive business growth. Previous experience in a customer service or consulting role is preferred.
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