Hospitality Training Company and Short Courses in Gauteng, South Africa - Benoni

Sam Hospitality Academy is a Hospitality Training Company/ Provider, based in Benoni, Gauteng, South Africa, offering Hospitality Short Courses. We focus on training both the prospective and current Hotel Frontline Staff. Since 2011, we train and produce a lot of Hospitality Staff each year including but not limited to waiters, waitresses, restaurant supervisors and managers, front office receptionists, reception shift leaders, front office managers, bar attendants, banqueting staff, housekeeping, restaurant staff, etc
We offer a wide range of hospitality short courses and learnerships.

We offer a variety of short courses aimed at the following client:
Hospitality businesses
Customer service companies
Hotels
Lodges
Retail
Restaurants
Skills Training Centres
Universities
Colleges
Schools

Learn from the best in the hospitality industry. Our dedicated team consists of fully accredited CATHSSETA facilitators, assessors, and moderators. Our courses cover everything ranging from providing customer service, processing incoming and outgoing telephone calls, communicating verbally, maintaining effective working relationships with other staff members, maintaining a secure and safe working environment, maintaining a health, hygienic and professional appearance, dealing with customers, preparing and clearing areas for service, etc

We also focus extensively on the prospective and current hospitality, hotel and restaurant front line staff.

Over and above our courses, we also offer CATHSSETA approved learnerships on the following training courses:
Provide customer service
Maintain health, hygiene and professional appearance
Maintain a safe and secure working environment
Maintain effective working relationships with other members of staff
Communicate verbally
Maintain a booking system
Deal with the arrival of customers
Receive and process reservations
Handle mail, messages and written communication
Provide customer information and book external services
Provide a housekeeping service within designated area of work
Maintain housekeeping supplies
Maintain a clean linen supply
Provide an on-premise laundry service
Launder guest clothes
Provide a valet service
Control linen for external laundry
Co-ordinate the greeting and assisting of guests on arrival and departure
Store and handle customer and establishment property
Provide a collection and delivery service
Prepare, service and clear function rooms
Clean and maintain public areas
Maintain the portering/ concierge service
Audit financial procedures/ conduct a night audit
Maintain practices and procedure for handling cash/ cash equivalents
Prepare and clear areas for table service
Provide a table service
Provide a table drink service
Handle and maintain utensils and equipment
Handle and store food
Provide a room service
Serve bottled wines
Operate a payment point and process payments
Prepare and clear areas for drinks service
Provide a drinks service for licensed premises
Process incoming and outgoing telephone calls
Maintain the receipt, storage and issue of goods
Maintaining effective working relationships

These courses are suitable for room attendants, learners working in an in-house laundry, learners who are responsible for the cleaning and maintaining of public areas within the establishment, housekeeping staff, front office service staff, porters, concierge, reservationists, drink service assistants, waitrons, receptionists, bar attendants, ward hostesses, customer operative, hospitality receptionists responsible for dealing with bookings, checking guests in and out and dealing with accounts, etc.